1. Overview
CPDpass (“we”, “our”, “us”) acts as a registration and payment facilitator for Continuing Professional Development (CPD) events listed on our platform.
We are not the organizers of these events. Each event is managed and operated by an independent organizer who sets their own refund policy.
By registering for an event through www.cpdpass.com or the CPDpass mobile app, you agree to the terms and conditions described in this Refund Policy.
2. Organizer-Specific Refund Policies
Each event published on CPDpass may have its own refund conditions, which are clearly displayed before payment during the registration process.
Examples of refund policies may include (but are not limited to):
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Full refund if cancellation occurs before a specific date.
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Partial refund for cancellations made within a certain period.
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No refund after a specific cutoff date or for no-shows.
It is the participant’s responsibility to review and agree to the refund terms listed for each event before completing payment.
3. Refund Approval Process
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CPDpass does not decide on refund eligibility or approval.
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The event organizer must review and approve each refund request.
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Once the organizer approves, CPDpass will process the refund on their behalf using the same payment method used for registration.
Refunds will not be processed without written or electronic confirmation from the event organizer.
4. Payment Transfers to Organizers
All collected payments are transferred to the respective organizer’s official bank account after the event concludes.
Once transferred, refund requests can only be handled directly by the event organizer according to their stated policy.
5. Processing Time
After refund approval by the organizer, CPDpass will initiate the refund within 7 to 14 business days.
Depending on your bank or payment provider, additional processing time may apply before the amount is reflected in your account.
6. Non-Refundable Fees
Please note that certain charges, such as payment gateway or service processing fees, may be non-refundable depending on the organizer’s policy and third-party payment processor rules.
7. Event Cancellations or Changes
If an event is canceled or rescheduled by the organizer, the refund decision and timeline will be determined by the organizer’s policy.
CPDpass will assist in communicating updates but holds no responsibility for event delivery, cancellation, or modification.
8. Contact for Refund Requests
To request a refund or inquire about your registration, please contact:
CPDpass Support Team
Email: support@cpdpass.com
Website: www.cpdpass.com
Your request will be forwarded to the event organizer for review and approval.
9. Final Disclaimer
CPDpass serves only as a technical and financial intermediary between participants and event organizers.
All refund decisions rest solely with the event organizer, and CPDpass bears no liability for event cancellations, service quality, or refund denials.